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“I’d like to return this please”- Yours Clothing Returns Procedure

24/07/2020

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If you are reading this then it means that you, like us all, love a bit of online shopping with Yours. Honestly, who wouldn’t!

After all, you have so much more choice as the website isn’t limited by space, like the stores. We have such an extensive range of items that you can get delivered right to your doorstep; true convenience! The only issue is that you can’t try on items before you buy them to see how the style and fit look and feel on you.

We’ve all been there, you fall in love with an item online and start planning the perfect outfit in your head. So you order it in what you think is your size, it arrives, you try it on and shock horror, you hate it. Whether it’s too big, too small, too long, too short, we’ve all been there! You’re sat wondering, “how did it look so good on the model…”. Sometimes it just happens! Rather than shoving items into the back of your wardrobe to never see the light of day, it has never been easier to return your order with Yours Clothing.

Please ensure the items you’re returning are in a resalable condition and unworn with the tags attached, otherwise, the return may not be accepted.  You’ll need to tell us why you’re returning your items on the returns form too! We’ve got a whole range of options on how you can return to us, we’ll outline them below so you can choose the best option for you!

FREE Returns To a Yours Clothing Store

If you have a store local to you, great news! Return your items to any of our 160+ stores across the UK for an exchange, gift voucher or a refund to the original method of payment.

Pre-warning! If the order was paid for using Paypal, Klarna, or Amazon then only an exchange or gift voucher can be provided in-store.

Find Your Nearest Store Here.

FREE Returns To Your Closest Asda Store

If you have a Asda local to you, you’re in luck. All you need to do is attach the returns label to your parcel and take it to your closest ASDA location to drop off.

You can track your parcel using the tracking number on your label, just follow this link here.

FREE Returns Via Hermes Parcel Shop

Super simple, attach the returns label to your parcel and take it to your local parcel shop. The return will be processed in approximately 7 working days.

Find Your Nearest Parcel Shop Here.

Return Via Royal Mail Tracked 48

For this option, you’ll have to create your own returns label using the link here. Then pop round the corner to your local post office to get it sent back to us. Royal Mail also include insurance cover to the value of £100!

Hermes Courier Collection Service

For a super quick and convenient return, try myhermes courier collection service. For £3.99, the local courier will collect your parcel from your door (or a nominated safe space).

You’ll have to book your home collection here. Once this is done, you’ll receive a returns label via email, just attach this to your parcel and you’re all ready for it to be collected!

Post Office

If none of the above options suit you, you’re able to take your parcel to your local post office and request the service you require. We do recommend you take out extra compensation/tracking for goods that exceed £46. This service isn’t free, so you will have to pay for any costs incurred.

Return address:
Yours Clothing, Returns Dept,
Newcombe House, Bakewell Road
Peterborough, PE2 6XU

Hopefully one of these options suits you! We’ve tried to make it as simple and easy as possible. Once we’ve got your order (we’ll let you know!), a refund may take up to 21 days to complete. This includes 14 days for us to receive and process your return and 7 days for the refund to go through the banking system (boring, we know).

For more information on our returns procedures and FAQs click here.